Being a community manager comes with many responsibilities, some of which are not outlined in the management agreement. One of the most difficult responsibilities that is typically not noted in the management agreement is making sure that the board members are adhering to their fiduciary duties. [Read more…] about Dealing with Boards Who Do Not Adhere to Their Fiduciary Duty
As the days get longer and the temperatures rise, people want to spend more time outdoors and less time indoors. That includes property managers, board members and homeowners, who especially don’t want to find themselves part of a board meeting that’s going on for way too long. However, with a wide variety of spring and summer projects underway, how can boards keep their meetings running efficiently? [Read more…] about Manager’s Perspective: Tips for Keeping Board Meetings from Going on Too Long
Well, spring has sprung. It’s time to shuck those sweaters and break out the swimsuits. Warm weather also gets residents thinking about hitting the gym to shed some of the extra LB’s they packed on over the winter holidays.
[Read more…] about Simple Steps to HOA Gyms Working out for Everyone
I recently discovered the money-saving option of booking a vacation rental directly from the owner of a condo on an online market place. It was a fantastic experience. I had a more personal experience than if I had stayed in a hotel. Most importantly, I saved a bunch of money. But one thing I didn’t consider as an end-user was “What will the neighbors think?” I honestly didn’t give them a second thought. But I can assume it’s not fun for community members who are now dealing with strangers — safety issues, noise and extra traffic — all because their neighbor has decided to make some extra money at home…well really, with their home.
[Read more…] about Maintaining Community Law and Order Amid Homegrown B&Bs
The Rolling Stones probably didn’t have the community association industry on their minds when they recorded this famous tune. However, there is a common theme between the song’s lyrics and the daily life of property managers – complaints. In the song, Mick Jagger complains about useless information on the radio, TV commercials and his bad luck with love just as unit owners complain about leaky roofs, noisy neighbors and potholes. So, with that being said, is there any way to stay satisfied when all one hears are complaints? We spoke to Thomas Engblom, Vice President/Regional Account Executive of Mutual of Omaha’s Midwest region, to find out. [Read more…] about “I Can’t Get No Satisfaction”…or Can I? – Uncovering the Key to Keeping Managers Satisfied
When I was the activities director at a campground, it was always a challenge to come up with new and exciting events to bring the summer community together. You can’t just have some hot dogs on July 4th and a luau in August and call it a summer.
With the busy lives of HOA residents, it can be difficult for the board to keep reinventing the wheel of social time too. Although not the primary responsibility for the board, events are necessary to engage residents through fellowship. Knowing your neighbors builds trust, safety and just plain old joy. So below are some unique ideas to spark your board’s imagination for upcoming parties and events.
[Read more…] about Three Unique Home Owner Association Party Ideas
Have you been wondering how having a golf course in your community affects your reserve study? Should you include it in your master study? Or should courses be treated as a separate entity? For this topic we reached out to Peter Miller, RS of Miller+Dodson Associates, Inc., a nationwide consulting firm based out of Annapolis, Maryland. Miller has been working with reserve studies since the 1980s.
Manager’s Perspective: Productive Board Meeting
Do you have that one monthly association board meeting that is the most dreaded of all meetings in your portfolio? Does it last three, four or five hours? Yes, I said five hours. Why?
Regulating Holiday Decorations Within Associations
As Halloween approaches, followed by the winter holidays shortly thereafter, associations should ensure that policies regarding holiday decorations are in place for residents to follow. Such rules must be reasonable, and more importantly, legal.
“I Understand You’re Upset…” – Managers Share Tips for Diffusing Angry Homeowners
As a professional in the property management industry, you want to serve your community members with the highest level of customer service. You want to help each and every one of them, and ensure their happiness. Then, one day it happens. You get a phone call from an angry homeowner…who is yelling at you! Now what? How do you handle it?