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“I Understand You’re Upset…” – Managers Share Tips for Diffusing Angry Homeowners

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“I Understand You’re Upset…” – Managers Share Tips for Diffusing Angry Homeowners

As a professional in the property management industry, you want to serve your community members with the highest level of customer service. You want to help each and every one of them, and ensure their happiness. Then, one day it happens. You get a phone call from an angry homeowner…who is yelling at you! Now what? How do you handle it?

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A Happy Manager is a Productive Manager:

The relationship between a board of directors and a community manager is a business relationship. In any good relationship, whether personal or business, there is a reasonable expectation of treatment of all parties involved. Since the manager has been hired by the association’s board of directors, there is an expectation that the manager will show respect to the board members as they are, in essence, the manager’s bosses. Unfortunately, if respect is not reciprocated toward the manager from the board, the business relationship can become weakened.

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Association Budgets Beware – New Federal Overtime Rules Are Coming

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Association Budgets Beware – New Federal Overtime Rules Are Coming

This past spring, the Obama administration announced new rules which go into effect on December 1st regarding overtime pay for certain employees. I interviewed Heather Paton, CMCA, AMS, PCAM, Executive Director of Seabrook Island POA on Johns Island, South Carolina, who pointed out that many associations will need to be aware of the new rules in creating their budgets for 2017 and beyond.. 

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Association Fees on Owners’ Credit Reports? Benefits and Pitfalls of New Credit Reporting Capabilities

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Association Fees on Owners’ Credit Reports?
Benefits and Pitfalls of New Credit Reporting Capabilities

Late payers beware. Community associations now have the ability to report delinquent assessment fees to Equifax, thanks to a recent agreement the major credit bureau entered into earlier this year with Sperlonga Data & Analytics. 

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Associations Don’t Stress — Power through that Pool Opening with Best Practices

Each spring when weather begins to warm up, residents eagerly anticipate breaking out their swimsuits, while at the same time condominium and homeowner association boards begin to expedite opening community pools. Ever present in the minds of those tasked with this job, are the possible unexpected delays and problems that have the potential to derail the best laid pool opening plans. 

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